Privacy Policy

Pentler, Inc. ("Pentler," "Tarkle Pentler," "Pentler Design," "us," "we," or "our") operates the https://pentler.com website, applications, and social media sites to provide products and services offered by Pentler (hereinafter referred to as the "Service"). Pentler, Inc. is a Delaware corporation and a fully owned subsidiary of Tarkle Inc. Our Privacy Policy governs your visit to https://pentler.com and your use of the Service, and explains how we collect, use, and disclose information that results from your use of our Service.

1. Who we are

Pentler is an AI-powered design subscription for modern teams. Built by an experienced team that has served hundreds of startups and agencies across multiple countries, Pentler delivers fast, agency-level design, video, motion graphics, website development, and managed SEO support at a flat monthly rate. The Service is operated by Pentler, Inc., a Delaware corporation and a fully owned subsidiary of Tarkle Inc. When you use Pentler, you are sharing data with Pentler, Inc. For any questions about your data, contact us.

2. What data we collect

We collect only what is necessary to provide the Service:

• Account information: name, email address, company name.

• Billing information: processed and stored by Stripe. We do not store card numbers or payment credentials.

• Project data: briefs, files, brand assets, feedback, and specifications you submit through your portal.

• Usage data: pages visited, features used, browser type. Collected via Fathom Analytics — no cookies, no cross-site tracking, no personal data stored.

• Technical data: IP addresses and device information collected for security and fraud prevention purposes only.

3. Client data for agency use

When you use Pentler to serve your own clients, you authorize us to collect and process data from your clients as necessary to execute the requested work. This may include client business information, project briefs, brand assets, and other materials. By submitting work on behalf of your clients, you confirm that you have obtained all necessary permissions from them to share their data with us.

4. How we use your data

• To create and manage your account.

• To deliver work and communicate on active requests.

• To process billing and send receipts via Stripe.

• To send service-related emails — trial reminders, billing notices, and delivery updates.

• To send marketing communications about new features or plans, only with your consent. You may opt out at any time.

• To improve the product using aggregated, anonymized usage patterns.

• To maintain platform security and prevent fraud.

We do not sell your data. We do not use your data for advertising targeting on third-party platforms.

5. Third-party services

Pentler uses the following services to operate. Each is bound by data protection agreements:

• Stripe — payment processing.

• Tarkle Transfers — business file sharing and document tracking.

• Tarkle Projects — project management, CRM, client, and billing portal.

• Google Analytics — aggregated usage and performance measurement.

• Tarkle Contractors — contractors hiring, onboarding and management.

• Vercel — hosting and infrastructure.

• Slack — team communication and collaboration.

• Partnero — affiliate program tracking.

6. International data transfers

Given our global operations, your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for all international transfers, including standard contractual clauses where applicable.

7. Data retention

We retain account data for as long as your account is active. Project files and briefs are retained for 12 months after your last active subscription period, then deleted unless you request otherwise. Payment records are retained as required by law. You may request deletion of your personal data at any time by contacting us.

Accounts inactive for 12 months following subscription cancellation may be automatically deleted, including all associated project files. You are responsible for downloading any materials you wish to keep before your service ends.

8. Your rights

Depending on your location, you may have rights under GDPR, CCPA, PIPEDA, or other applicable law, including the right to access, correct, export, or delete your personal data. To exercise any of these rights, contact us. We will respond within 30 days.

9. Children's privacy

Pentler is not intended for users under 18. We do not knowingly collect data from anyone under 18. If we discover such data has been collected, we will delete it promptly.

10. Cookies

Pentler does not use advertising or tracking cookies. We use session cookies for authentication only. Analytics are handled by Fathom, which uses no cookies and collects no personal data. Google Analytics is used for aggregated, anonymized measurement only.

11. Security

We use industry-standard security measures including HTTPS, role-based access controls, encrypted storage, and regular security monitoring. In the event of a breach affecting your personal data, we will notify you within 72 hours of becoming aware of it.

12. Changes to this policy

We may update this policy from time to time. We will notify you by email of any material changes. The date at the top reflects the most recent update.

13. Contact

Privacy questions? Contact us. We respond to all data-related requests promptly and in accordance with applicable law.